New technology helping in war on lost luggage

Smart suitcases and luggage tags with microchips are just two innovations helping transform the airline industry’s lost luggage problem.

Thanks to innovation, stories like Madeline Toubiana’s lost luggage “nightmare” are becoming increasingly rare in the airline industry.

From suitcases that can send their location to your phone to airports that use microchips to track your bags, technology is helping turn the tide in what was a $4-billion problem for the airline industry less than a decade ago.

That may be cold comfort for frequent travellers like Toubiana, a University of Alberta assistant professor who says she spent two weeks battling Air Canada after her luggage went missing following an April flight from Edmonton to Toronto.